Frequently asked questions

The graphene heating element reaches therapeutic temperature within seconds. Most users feel noticeable warmth in under 10 seconds, with full heat achieved in 1–2 minutes depending on the setting you choose.

Yes — the pad is slim and lightweight enough to wear discreetly under a hoodie, sweater, or office clothes. The adjustable belt keeps it securely in place so you can move around naturally.

The built-in overheat protection automatically lowers the temperature after 5 minutes on high, and the timer will shut it off completely after your selected duration (15, 30, or 60 minutes). That said, we recommend not sleeping with any heating device unattended.

It does more than feel warm. Clinical research shows that heat at 40–45°C causes vasodilation — physically reopening compressed blood vessels and restoring oxygen to cramping uterine muscle. This addresses the root cause of menstrual pain, not just the sensation.

Absolutely. The heating pad works on any muscle pain — lower back, shoulders, leg cramps, and general abdominal discomfort. Many customers use it year-round, not just during their period.

This model is powered via a USB adapter — plug it into a wall adapter, power bank, or laptop for consistent, uninterrupted heat. This means you never run out of battery mid-session.

Wipe the surface gently with a damp cloth. Do not submerge in water or machine wash. The soft-touch fabric is designed to stay fresh with simple spot cleaning.

External heat therapy does not interfere with IUDs or hormonal birth control. However, if you have any specific medical concerns, we always recommend consulting your doctor before use.

You're covered by our 30-day money-back guarantee. If you're not satisfied for any reason, contact our support team for a full refund — no questions asked.

Shipping

You can find our shipping information here

We currently ship to the United Kingdom, United States, and Canada, plus offer International Shipping to many other countries around the world! 🌍✨


If your country isn’t listed at checkout, don’t worry — we’re always expanding our delivery zones, so keep an eye out for updates! 👀📦

Most orders get shipped within the same working day (Mon-Sat) or within 3 to 4 days for out-of-stock Stithcies kits.

Don't worry! Your order won't be missed! If no movement for 7+ working days, please contact us! Rarely happens:)

Orders and Returns

Please visit our track order page on our menus, use your order number or tracking & you're good to go!

Just remember that our timeframe of delivery speeds, and if you think your tracking has possible issues, let us know anytime, and we'll have a look!

Generally, sometimes Airport security holds packages for 3 to 5 days extra (something we are unable to control).
So please wait patiently for this when it says "Security" related on the tracking page.

You can find all the cozy details about returns and refunds right here on our Return Policy page

We're so sorry you wish to cancel your order! You can cancel your order as long as it hasn't been processed or shipped. If you need to return your order, please provide your order number and the valid reason for the return.

We offer a 100% money-back guarantee to ensure your satisfaction.

Contact us at help@thestitchies.com, and our team will assist you with the cancellation or return process.
We're here to help!

Once your order is placed, we’re not able to change the billing address — but don’t worry! 💛

If your payment went through and you received a confirmation email, everything’s good to go, and your order will be on its way without a hitch. ✨

Oh no — looks like your Stitchie tried to find you but got a little lost along the way! 🐧📦

If your package was returned due to an incorrect address, just send us a message with your correct shipping details, and we’ll make sure your order finds its cozy new home the second time around. 💌✨

Don’t panic

If your order shows as delivered but you haven’t received it yet, here’s what to do:

  1. ⏳ Wait a day or two — it may still be on the way.
  2. 🏡 Check with family, neighbors, or building staff — it might’ve been dropped off nearby.
  3. 📍 Double-check your shipping address on your order.
  4. 📮 Contact your local post office — they sometimes hold packages marked as delivered.

If you’ve tried all these steps and your package is still missing, reach out to us and we’ll do our best to help track it down. 💛

No worries — these things happen! 💛

If you think you typed the wrong email during checkout, just reach out to us with your shipping address and phone number. We’ll update your details on our end and resend your order confirmation straight to your correct inbox. 📬✨

If your order arrived damaged, incomplete, or not quite right, just reach out to us and we’ll make it right as quickly as possible. 💌✨

Your happiness means the world to us — and we’ll be sure your Stitchie experience ends with a smile. 🧶💛