Frequently asked questions
Will it actually stay up, or slide down like every other brace I've tried?
Will it actually stay up, or slide down like every other brace I've tried?
That's the whole point of the dial. Regular sleeves guess your size — so the moment you move, they roll down. This one you tighten to your exact leg. It physically can't slide because the compression is locked in by the dial, not by elastic tension. Silicone grip strips on the inside add an extra layer of hold.
How do I know what size to order?
How do I know what size to order?
Measure around your leg about 4 inches above the center of your kneecap with a soft tape measure. Match that number to the size chart. If you're between sizes, go with the larger one — the dial lets you tighten it down, so a slightly bigger sleeve dialed in will always fit better than a too-tight sleeve you can't adjust.
Do I order Left or Right — or both?
Do I order Left or Right — or both?
Each brace is shaped specifically for one knee (the spring stabilizers and gel pad are positioned differently). Order the side that bothers you. If both knees give you trouble, grab the pair — it's priced lower than two singles.
Is it good for arthritis / osteoarthritis / bone-on-bone?
Is it good for arthritis / osteoarthritis / bone-on-bone?
Yes — this is one of the primary use cases. The gel pad takes pressure off the kneecap, the springs steady the joint against the wobble that comes with worn cartilage, and the dial lets you adjust support throughout the day as swelling changes. It supports the joint; it doesn't treat the condition, so keep following your doctor's guidance.
Can it help with a meniscus tear?
Can it help with a meniscus tear?
It's designed to support the knee during a meniscus tear — stabilizing the joint, cushioning the kneecap, and reducing the feeling of the knee "giving out." Many people wear it while waiting for surgery or during recovery. It's supportive gear, not a medical treatment.
I have stiff / arthritic hands — can I actually turn the dial?
I have stiff / arthritic hands — can I actually turn the dial?
Yes. The dial is large and textured, designed for easy grip. One turn tightens; two clicks back releases it. You don't need to wrestle a tight sleeve up your leg — slide it on loose, then dial it in. Significantly easier than pulling on a compression sleeve.
Can I wear it all day — like for a full work shift?
Can I wear it all day — like for a full work shift?
Absolutely. The knit is breathable and moisture-wicking, so it won't get hot or sweaty. Loosen the dial on your breaks and retighten in one second when you're back on your feet. People wear it for 10-hour nursing shifts, warehouse shifts, and full days of walking.
Will it fit under my pants / jeans?
Will it fit under my pants / jeans?
It has a slim, low-profile design — no bulky metal hinges sticking out. It fits under most pants, jeans, and scrubs without being obvious. The dial sits on the outer side of the knee and barely protrudes.
How is this different from the $15 knee sleeves on Amazon?
How is this different from the $15 knee sleeves on Amazon?
Those are plain compression tubes — one tension, no adjustment, no stabilizers. They slide down, bunch behind the knee, and offer zero lateral support. This has a dial for adjustable compression, spring side-stabilizers for wobble control, and a gel pad to cushion the kneecap. Different category of product entirely.
Is this a medical brace? Do I need a prescription?
Is this a medical brace? Do I need a prescription?
No prescription needed. It's a supportive knee brace, not a medical device. You can buy and wear it on your own. If you have a serious injury or are post-surgery, it's always smart to check with your doctor first — but thousands of people use it for everyday knee support without any medical referral.
How do I wash it?
How do I wash it?
Hand wash in cold water with mild soap, then air dry. Don't put it in the dryer — heat can damage the elastic fibers and the gel pad. It dries quickly.
Shipping
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What's your shipping information?
What's your shipping information?
You can find our shipping information here
Where do you ship?
Where do you ship?
We currently ship to the United Kingdom, United States, and Canada, plus offer International Shipping to many other countries around the world! 🌍✨
If your country isn’t listed at checkout, don’t worry — we’re always expanding our delivery zones, so keep an eye out for updates! 👀📦
When will my order ship?
When will my order ship?
Most orders get shipped within the same working day (Mon-Sat) or within 3 to 4 days for out-of-stock Stithcies kits.
Don't worry! Your order won't be missed! If no movement for 7+ working days, please contact us! Rarely happens:)
Orders and Returns
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How to track my order?
How to track my order?
Please visit our track order page on our menus, use your order number or tracking & you're good to go!
Just remember that our timeframe of delivery speeds, and if you think your tracking has possible issues, let us know anytime, and we'll have a look!
Generally, sometimes Airport security holds packages for 3 to 5 days extra (something we are unable to control).
So please wait patiently for this when it says "Security" related on the tracking page.
Return and refund policy
Return and refund policy
You can find all the cozy details about returns and refunds right here on our Return Policy page
Can I cancel my order?
Can I cancel my order?
We're so sorry you wish to cancel your order! You can cancel your order as long as it hasn't been processed or shipped. If you need to return your order, please provide your order number and the valid reason for the return.
We offer a 100% money-back guarantee to ensure your satisfaction.
Contact us at help@thestitchies.com, and our team will assist you with the cancellation or return process.
We're here to help!
Can I update the billing address after placing my order?
Can I update the billing address after placing my order?
Once your order is placed, we’re not able to change the billing address — but don’t worry! 💛
If your payment went through and you received a confirmation email, everything’s good to go, and your order will be on its way without a hitch. ✨
What should I do if my order was returned because of an address issue?
What should I do if my order was returned because of an address issue?
Oh no — looks like your Stitchie tried to find you but got a little lost along the way! 🐧📦
If your package was returned due to an incorrect address, just send us a message with your correct shipping details, and we’ll make sure your order finds its cozy new home the second time around. 💌✨
What if my package says “delivered” but hasn’t shown up?
What if my package says “delivered” but hasn’t shown up?
Don’t panic
If your order shows as delivered but you haven’t received it yet, here’s what to do:
- ⏳ Wait a day or two — it may still be on the way.
- 🏡 Check with family, neighbors, or building staff — it might’ve been dropped off nearby.
- 📍 Double-check your shipping address on your order.
- 📮 Contact your local post office — they sometimes hold packages marked as delivered.
If you’ve tried all these steps and your package is still missing, reach out to us and we’ll do our best to help track it down. 💛
I entered the wrong email — how can I get my order confirmation?
I entered the wrong email — how can I get my order confirmation?
No worries — these things happen! 💛
If you think you typed the wrong email during checkout, just reach out to us with your shipping address and phone number. We’ll update your details on our end and resend your order confirmation straight to your correct inbox. 📬✨
What if my order is damaged or missing something?
What if my order is damaged or missing something?
If your order arrived damaged, incomplete, or not quite right, just reach out to us and we’ll make it right as quickly as possible. 💌✨
Your happiness means the world to us — and we’ll be sure your Stitchie experience ends with a smile. 🧶💛